Terms of Service — Axiologic

These Terms of Service ("Terms") govern your use of the services provided by Alkas LLC, operating as Axiologic ("Axiologic", "we", "us", "our"), accessible at axiologic.online. By purchasing or using our services, you agree to these Terms.

1. Services

Axiologic provides managed hosting and infrastructure services including, but not limited to: Managed WordPress, Managed n8n, Managed OpenClaw, Managed App Hosting, and DevOps-as-a-Service. Alkas LLC is the legal entity that contracts with you. The specific services covered by your subscription are described in your plan at the time of purchase.

We reserve the right to modify or discontinue any service with reasonable advance notice. We will not discontinue a service to which you are actively subscribed without offering a reasonable alternative or refund for unused prepaid time.

2. Accounts and Eligibility

You must be at least 18 years old and capable of entering into a binding agreement to use our services. You are responsible for maintaining the security of your account credentials and for all activity that occurs under your account.

3. Subscriptions and Billing

Our services are offered on a recurring subscription basis (monthly or annual). Billing is handled securely through Stripe. By subscribing, you authorise us to charge your payment method on a recurring basis until you cancel.

Monthly plans renew every 30 days and can be cancelled at any time. Access continues until the end of the current billing period.
Annual plans are billed once per year at the discounted rate. Annual subscriptions are non-refundable once paid, but you may cancel renewal at any time to prevent the next charge.
Prices are displayed in EUR and are exclusive of any applicable taxes unless stated otherwise.
We reserve the right to change pricing with at least 30 days' notice to existing subscribers.

4. Cancellation and Refunds

You may cancel your subscription at any time from your billing portal or by contacting us at [email protected]. Cancellation takes effect at the end of your current billing period.

Monthly subscriptions are not refunded for partial periods. Annual subscriptions are non-refundable except at our sole discretion in exceptional circumstances (e.g. service failure on our part). If we terminate your account for reasons other than a breach of these Terms, we will refund any prepaid unused time.

5. Acceptable Use

You agree not to use our services to:

Host or distribute illegal content, malware, or spam
Conduct distributed denial-of-service (DDoS) attacks or any network abuse
Mine cryptocurrency without our written permission
Violate the intellectual property rights of any third party
Resell or sublicense our services without prior written agreement (except as permitted under Agency plan white-label terms)

We reserve the right to suspend or terminate accounts that violate these rules without prior notice and without refund.

6. Uptime and Service Levels

We target 99.9% monthly uptime for all managed services. Scheduled maintenance windows will be communicated in advance where possible. Uptime is measured on a per-service basis, excluding scheduled maintenance, force majeure events, and issues caused by third-party providers (e.g. DNS propagation, Cloudflare outages).

We do not offer financial SLA credits at this time. If a service experiences extended downtime due to our fault, we will provide a pro-rata credit or extension at our discretion.

7. Data and Backups

We perform automated daily backups of all managed services. Backups are stored on separate infrastructure and retained for the period specified in your plan (7 days on Starter, 30 days on Pro and Agency). While we take every reasonable precaution, backups are provided as a best-effort service. We strongly recommend maintaining your own independent backups of critical data.

We will not access your data except as necessary to provide the service, respond to support requests, or comply with legal obligations.

8. Intellectual Property

You retain full ownership of your code, content, and data. We do not claim any rights over your intellectual property. We retain ownership of our infrastructure, tooling, and the Axiologic brand.

9. Limitation of Liability

To the maximum extent permitted by applicable law, Alkas LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business, arising from your use of our services. Our total liability to you for any claim shall not exceed the amount you paid us in the 3 months preceding the claim.

10. Governing Law

These Terms are governed by the laws of Greece. Any disputes shall be subject to the exclusive jurisdiction of the courts of Athens, Greece.

11. Changes to These Terms

We may update these Terms from time to time. We will notify existing customers of material changes by email at least 14 days before they take effect. Continued use of our services after the effective date constitutes acceptance of the updated Terms.

12. Contact

For questions about these Terms, contact us at [email protected].